Terms and Conditions of Navajeevan Bala Bhavan

1. Privacy Policy

Navajeevan Bala Bhavan respects your privacy and is committed to protecting the personal information of our donors, supporters, and visitors. We treat all financial and personal information relating to donations and transactions with the utmost confidentiality.

To protect the privacy of our donors and preserve their special relationship with Navajeevan Bala Bhavan, we follow the policies below:

  • We may collect personal information such as name, PAN, postal address, mobile number, and email address when you make or enquire about a donation through our website.
  • Such information is collected primarily for processing donations, issuing receipts, complying with applicable legal requirements, and maintaining proper records.
  • We will not use or disclose your personal information for unrelated purposes without your consent, except where disclosure is required by applicable law.
  • We do not sell, rent, or trade donor information with any other organization.
  • Donors may request at any time that Navajeevan Bala Bhavan discontinue sending fundraising communications or other solicitations to them.
  • Personal and financial information transmitted through our website is protected using appropriate security measures, including 128-bit SSL (Secure Sockets Layer) encryption, where applicable.

2. Donation Refund Policy

Navajeevan Bala Bhavan deeply values every contribution received in support of its mission. We take reasonable care to ensure that donations are processed accurately and in accordance with the instructions provided by donors through offline or online donation forms.

However, if a donation is made in error, an amount is deducted incorrectly, or a donor wishes to request cancellation or a refund, the donor may submit a written request by email or letter.

  1. Refund Procedure
  • The donor should contact Navajeevan Bala Bhavan as soon as possible after the donation and provide details of the transaction.
  • The donor may be required to provide proof of the donation deduction/transaction and a written request for the refund.
  • Refund requests should preferably be submitted within two days of the donation transaction to enable timely verification and processing.
  • Navajeevan Bala Bhavan will review the complaint and respond within 7 working days of receiving the written request.
  • Once a refund is approved, the time taken for the refund to reach the donor may depend on the payment method, bank, card issuer, or payment service provider used for the transaction.
  • If a donation receipt has already been issued, the donor may be required to return the original receipt to Navajeevan Bala Bhavan at its official address before the refund is processed.

3. Tax Exemption Certificate

Where applicable, the tax exemption certificate/document relating to an eligible donation will be issued to the donor by the 10th day of the following month, subject to receipt of the necessary donor information and applicable legal requirements.

4. How We Use Donor Information

Information collected from donors may be used for the following purposes:

  • Processing donations and issuing donation receipts.
  • Thanking and acknowledging donors for their contributions.
  • Communicating information about fundraising campaigns, programs, events, and activities of Navajeevan Bala Bhavan.
  • Maintaining accurate financial and donor records.
  • Fulfilling reporting and compliance requirements of applicable government authorities.
  • Meeting legal, accounting, auditing, and regulatory obligations.
  • Other purposes directly related to the lawful fundraising and charitable activities of Navajeevan Bala Bhavan.

5. Payment Processors and Service Providers

Navajeevan Bala Bhavan may use third-party payment processors, banks, and other service providers to facilitate online donations and related transactions.

Information shared with such payment processors and service providers will be used only for legitimate purposes connected with processing donations, maintaining records, providing services, complying with applicable laws, and carrying out the activities described in this policy.

5. Donor Communications

Navajeevan Bala Bhavan will use the donor’s contact information only for communication related to their donation, including donation confirmation, receipts, payment status, refund-related matters, tax exemption documentation, and other necessary information concerning the donor’s transaction.

6. Acceptance of These Terms

By using the Navajeevan Bala Bhavan website and/or making an online donation, you acknowledge that you have read and understood these Terms and Conditions, Privacy Policy, and Donation Refund Policy.

Navajeevan Bala Bhavan reserves the right to update or modify these policies from time to time to reflect changes in its practices, services, or applicable legal requirements. Any updated policy will be published on the website.