Refund Policy

2. Donation Refund Policy

Navajeevan Bala Bhavan deeply values every contribution received in support of its mission. We take reasonable care to ensure that donations are processed accurately and in accordance with the instructions provided by donors through offline or online donation forms.

However, if a donation is made in error, an amount is deducted incorrectly, or a donor wishes to request cancellation or a refund, the donor may submit a written request by email or letter.

  1. Refund Procedure
  • The donor should contact Navajeevan Bala Bhavan as soon as possible after the donation and provide details of the transaction.
  • The donor may be required to provide proof of the donation deduction/transaction and a written request for the refund.
  • Refund requests should preferably be submitted within two days of the donation transaction to enable timely verification and processing.
  • Navajeevan Bala Bhavan will review the complaint and respond within 7 working days of receiving the written request.
  • Once a refund is approved, the time taken for the refund to reach the donor may depend on the payment method, bank, card issuer, or payment service provider used for the transaction.
  • If a donation receipt has already been issued, the donor may be required to return the original receipt to Navajeevan Bala Bhavan at its official address before the refund is processed.